ABOUT TELESMART
COMMUNICATIONS INC.
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About the
Company
Telesmart Communications is a pre-paid long distance
company that was established in 1993. The company has a strong
customer base within Canada and the U.S.A and is growing internationally.
Telesmart Communications originated in the calling card industry as
one of the first companies in this new market. Even today our ROSE
calling cards
continue to be sold in
stores. They are now being used primarily as a promotional tool,
with many ROSE card customers making the switch to our prepaid long distance service.
Telesmart Communications has continued to
evolve with the times and trends of this industry and has moved its
focus to DTS (Direct Telephone Service). SEE
SERVICES
Commitment to Quality
At Telesmart
Communications our main focus is our customers and their
satisfaction. The company believes in being able to provide the best
services to our customers, which is why we continue to make upgrades
in our systems and equipment. This allows us the opportunity to
PROVIDE you with the most accessible, reliable and honest service,
and one that you will continue to use.
Our growing numbers of customers have shown us that we are providing this
service to you and through your referrals will continue to do so.
Please ask us about our REFERRAL system, which allows you to refer
friends, relatives and co-workers to our services, with benefits to
you.
At Telesmart
Communications we strive to continue to provide the best service
through monitoring our system 24 hours a day. This ensures that you
receive the highest availability of our services and allows your
calls to get through the first time, every time, anytime. Telesmart
Communications prides itself as being the best service in the field
of Telecommunication's, and we will continue to make the commitment
to our customers for quality service.
Customer Service
Telesmart
Communications has realized how vital reliable customer service
truly is in this intensive industry. Therefore, Telesmart
Communications has created a proprietary customer service management
system, differentiating Telesmart Communications from every other
company in the industry. Email inquiries are responded to within one
business hour and phone calls are handled professionally and
promptly. Telesmart Communications is known worldwide for its
superior customer service policies.
24x7 Online Account Management
Another
benefit to using Telesmart Communications is that all accounts can
be self- managed over the internet. Our customers can make payments,
modify account information, look up past call records, refer
friends, and view payment history all from the comfort of their own
home. All of Telesmart Communications services are fully integrated
with the World Wide Web for account management.
Reliability
Telesmart
Communications has created a reliable network to support its
services with 24 x7 monitoring. Telesmart Communications specialists
are notified immediately if a problem occurs. Systems are redundant:
in the event of an initial failure, backups instantly kick
in.
Telesmart
Communications has partnered with many various carriers to provide
multiple routing to any one destination, thus increasing the already
high probability that a call gets connected.
Fraud Detection
Telesmart
Communications has set a new standard in fraud detection, and uses
proprietary methods for fraud prevention. These methods are
instituted for every web-based transaction. Telesmart Communications
has reduced the number of fraud applications to almost zero. The
specifics of these accurate methods cannot be disclosed because of
their secure nature.
Services
Telesmart Communications allows customers to
enjoy great rates to
many countries worldwide, and greatly reduce their long distance costs at
home and business. You can even connect your cellular phone and fax
machine to our Direct Access Network. Telesmart Communications is
looking forward to serving all customers' long distance telephone
requirements, and we are confident that we can generate significant
savings on your telecommunications expenses.
Telesmart Communications does not require our
customers to change their long distance carrier. Telesmart
Communications can be used by just dialing a local access number and then a destination number.
Customers can connect up to 8 numbers without having to dial a PIN.
In the event that a customer wants to access their account from a
non-designated/registered number, they can do so at no extra charge
from any touchtone telephone, such as a landline or cellular with
the use of their PIN.
Telesmart Communication's has NO Connection Fee's, NO
Monthly Fee's or any Hidden Fee's. NO
SMALL PRINT.
One of the main advantages of Telesmart
Communications service is the ability to access it from over 40
countries worldwide with the use of the same PIN number. (See Access numbers click
here). This enables Telesmart Communications customers to use
our service and enjoy our low rates which are unmatched by other carriers.
Please feel free to email us for any additional information or questions.
telesmart
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