Things to watch with prepaid cards
- Be smart and plan ahead
- Ask the basic questions
The
most common customer complaints are:
- Hidden fees
such as connection charges, taxes and surcharges on cards that claim to have
"no fees".
- Large billing
increments so that calls get rounded up to the "nearest 3- 5 minutes".
- Monthly
service charges being automatically deducted from your balance each
month.
- Being charged
at a rate higher than advertised.
- PIN codes or
Access numbers that do not work.
- Toll-free
access numbers that are always busy, preventing use of the card.
- Customer
service numbers that are always busy or simply do not work.
- Card issuers
that go out of business, leaving card-holders with a card that can no longer
be used and no way to recover the money spent.
- Cards that
debit minutes even when you are listening to ringing, busy signals, or do not
connect to the called party.
- Poor quality
connections.
BE SMART!
USE TELESMART
You
can avoid many of these problems by planning ahead
- Ask about the company's satisfaction
guarantees.
- Check all rates carefully - besides the advertised
rate, pay attention to extra connection surcharges, call completion
rules, USF fees, time restrictions, and/or distance restrictions.
- Check other surcharges. A lot of pre-paid cards
charge a first minute penalty, minimum call lengths, large payphone
fees, monthly service fee, a recharging fee, or set expiration dates
which you have to pay to extend to save unused time.
- Check the customer service number for the provider
and verify that it still works before buying the card.
- Beware of deals that sound too good to be true -
they usually are!
- Make sure the card has the full time promised by
checking that it comes in a sealed package and that the PIN is not
visible.Ask who the underlying provider is to know which actual company
will be carrying your calls.
- Be
cautious of prepaid card providers that won't answer your basic
questions in a professional manner.
- Ask friends and family if they have a card to
recommend.
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Ask these basic question's
- Is
there a toll free (800/888/777) customer service number on the
card?
- Are you charged for a call even if there is no
answer or when the line is busy?
- Is
there a minimum charge for each call made?
- Is
there a monthly charge even if you don't use the card?
- Is
there an expiration date on the card?
- Do
you know the provider of the card? Are they a reliable company that will
be around long enough for you to use all the time you have paid
for?
- Is
the card really a good deal after taking all the hidden fees into
account?
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Collecting Phone cards
Collecting phone cards, calling cards or, as they are often called, telecards
is America's fastest growing hobby. Although as a consumer commodity, phone
cards are only about 25 years old, they come in a multiplicity of forms and like
stamp collecting they are printable. The fact that a phone card can have
anything printed on it makes it collectable, plus they are mostly printed in
limited runs. This means that there are limited amounts of each card as there
are a finite number of those particular runs.
Here are some of the top
features that a phone card collector would look for:
Cards made of different materials
- Plastic
- Layer thickness
- Layer Construction
- Layer material
- Paper
- Condition of the Card: New ; Mint ; Old.
Cards are used or unused
- Cards types
- Prepaid
- Rechargeable/Reusable
Cards have magnetic stripes
- Position of the magnetic strip
- Width of the magnetic strip
- Material of the magnetic strip
Cards have embedded chips
Cards have different data storage systems
Cards have different expiry systems
Cards from a specific product
Card Geometry
- Oblong
- Square
- Cutouts
- Notches
Cards from a specific event
- Olympic Games
- Soccer World Cup
- Promotional
Cards from a specific country
- USA
- Canada
- Brazil
- Caribbean
- Italy
- Singapore
- Japan
- U.K.
Rare cards
- Early edition cards
- Commemorative editions
Phone card collecting has become an exact science and with it comes all the
equipment. Equipment for the collections includes things like albums, phone card
catalogues, special lighting, anti-static mats and calling card cleaning
equipment. Exactly like coin and stamp collecting, there are collectors all
around the globe who trade, swap and sell these telecards. You can buy
individual rare phone cards or you can buy in bulk from a particular country.
International Phone Cards
An international calling card is one which allows you to call from a number
of countries around the world to any destination in the world. International
calling cards come in both pre-paid and monthly billed or credit forms.
International calling cards are typically used when the cost is cheaper than the
local service provider in that country. When you make a call, the total cost of
the call (which is often made up of several components) is accumulated to the
card. When purchasing an international prepaid calling card, it is extremely
important to verify that service is available in the country from which you will
be calling. (Your destination country if you are a tourist or traveling on
business). The reason to verify is that a number of international calling card
carriers have agreements to provide service in a limited number of countries.
The rational is complex but in the end it boils down to the volume and expense
of setting up service using an independent international carrier.
Those are
the important terms you will need to know when shopping for your prepaid phone
card. As you can see, you need to be very careful when buying a phone card, as
there are many hidden charges. Remember to look for the companies that tell you
up front exactly what you'll pay, and exactly what you're paying for. Should a
company need to hide these charges, then they're trying to cheat you - not good
business practice. But don't get discouraged about Pre-Paid phone cards. There
are many reputable companies providing excellent service. So do your research,
because there are many out there.
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